Shipping Policy

This Shipping Policy describes Our procedures and practices regarding the shipping and delivery of products purchased through the Service. By placing an order through the Service, You agree to the terms outlined in this Shipping Policy.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Shipping Policy:

  • Company (referred to as either "the Company", "We", "Us" or "Our" in this Policy) refers to Basava Gaushala, Basava Gaushala #21, "Basava Prasad", Dyamangoudar Layout Near Akshaya Colony KEB Grid, Vidyanagar HUBBALLI, KARNATAKA 580031.

  • Goods refers to the items offered for sale on the Service.

  • Service refers to the Website.

  • Website refers to DesiNaturals, accessible from https://desinaturals.co.in/

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Shipping Methods

Domestic Shipping

For all orders within India, We primarily use the following courier services:

  1. DTDC: A trusted courier service with extensive coverage across India
  2. Shiprocket: An integrated shipping solution that partners with multiple courier services to ensure efficient delivery

The selection of the specific courier service for your order will be made at Our discretion based on your delivery location, package size, and other logistical factors to ensure the most efficient delivery.

International Shipping

For international orders, We use reliable international shipping partners through Shiprocket's international shipping services. The specific carrier may vary depending on the destination country, package weight, and other shipping considerations.

Shipping Timeframes

Domestic Orders

For orders shipping within India:

  • Standard delivery typically takes 4-7 business days from the date of dispatch
  • The processing time before dispatch is usually 1-2 business days after order confirmation
  • Total estimated delivery time: 5-9 business days from order placement

International Orders

For orders shipping to international destinations:

  • Standard international delivery typically takes approximately 2 weeks (10-14 business days) from the date of dispatch
  • The processing time before dispatch is usually 2-3 business days after order confirmation
  • Total estimated delivery time: 12-17 business days from order placement
  • Customs clearance may cause additional delays that are beyond Our control

Order Processing

Orders are typically processed within 1-2 business days (domestic) or 2-3 business days (international) from the time of order placement, provided that payment has been successfully received.

During peak seasons, festivals, or sales events, order processing may take 1-2 additional business days.

Tracking Your Order

Once your order has been dispatched, We will send you a shipping confirmation email containing your tracking information. You can track your package:

  • Through the tracking link provided in the email
  • By visiting the "Order Tracking" section on Our website
  • By contacting Our customer service team with your order number

Shipping Costs

Domestic Shipping

Shipping costs for domestic orders are calculated based on:

  • Weight and dimensions of the package
  • Delivery location (metro cities vs. remote areas)
  • Selected shipping method (if options are available)

Free shipping may be offered on orders above a certain value, as specified on Our website at the time of purchase.

International Shipping

International shipping costs are calculated based on:

  • Weight and dimensions of the package
  • Destination country
  • Selected shipping method (if options are available)

Delivery Areas

Domestic Coverage

We ship to all serviceable pin codes across India. However, some remote locations may experience longer delivery times or require additional shipping charges.

International Coverage

We ship to most countries worldwide. However, please note that We reserve the right to limit shipping to certain countries due to logistical constraints, customs regulations, or other factors.

Customs, Duties, and Taxes

International Orders

For international shipments:

  • The recipient is responsible for all customs duties, import taxes, and any other fees imposed by the destination country
  • These fees are not included in the purchase price or shipping cost and will be collected by the customs authority or delivery service in the destination country
  • We are not responsible for delays caused by customs processing or for packages rejected by customs

Shipping Restrictions

Certain products may be subject to shipping restrictions based on local regulations. We reserve the right to cancel orders that cannot be shipped due to regulatory restrictions.

Delays and Issues

While We strive to meet the stated delivery timeframes, delays may occur due to:

  • Weather conditions
  • Natural disasters
  • Civil unrest
  • Customs processing
  • Other circumstances beyond Our control

In case of significant delays, We will make reasonable efforts to inform affected customers via email or phone.

Missing or Damaged Packages

If your package is damaged upon delivery or does not arrive within the expected timeframe:

  1. Contact Our customer service team within 48 hours of the expected delivery date
  2. Provide your order number and details of the issue
  3. We will work with the shipping carrier to locate the package or resolve the issue
  4. If the package cannot be located or the damage is verified, We will process a replacement or refund according to Our Return & Refund Policy

Contact Us

If you have any questions about this Shipping Policy, You can contact us:

  • By email: contact@desinaturals.co.in
  • By visiting this page on our website: https://desinaturals.co.in/