Return & Refund Policy

This Return & Refund Policy describes Our procedures and policies regarding returns and refunds for products purchased through the Service. By purchasing products from the Service, You agree to the terms outlined in this Return & Refund Policy.

At DesiNaturals, customer satisfaction is our priority. Once your refund request is approved, we will process the refund within 3-5 business days. The refunded amount will then be credited to your original payment method within 5-7 business days, depending on your bank or payment provider.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return & Refund Policy:

  • Company (referred to as either "the Company", "We", "Us" or "Our" in this Policy) refers to Basava Gaushala, Basava Gaushala #21, "Basava Prasad", Dyamangoudar Layout Near Akshaya Colony KEB Grid, Vidyanagar HUBBALLI, KARNATAKA 580031.

  • Goods refers to the items offered for sale on the Service.

  • Service refers to the Website.

  • Website refers to DesiNaturals, accessible from https://desinaturals.co.in/

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Return Policy

Return Eligibility

You may request to return purchased items within 7 days from the date of delivery. To be eligible for a return, Your item must be:

  • In the same condition as You received it
  • Unused and in its original packaging
  • Accompanied by the original receipt or proof of purchase

Non-Returnable Items

The following items cannot be returned:

  • Perishable goods
  • Personal care items once opened or used
  • Products with broken seals
  • Products specifically marked as non-returnable at the time of purchase
  • Customized or personalized products

Return Process

To initiate a return, please follow these steps:

  1. Contact Us at contact@desinaturals.co.in with your order details and reason for return
  2. Wait for Our confirmation email with return instructions
  3. Package the item securely with all original packaging materials
  4. Include the original receipt or proof of purchase
  5. Ship the item to the address provided in the confirmation email
  6. Retain proof of shipment until the return is complete

Return Shipping

You are responsible for paying the shipping costs for returning the item. The shipping costs are non-refundable.

Refund Policy

Refund Eligibility

If Your return request is approved, We will process Your refund. To be eligible for a refund, You must meet all the conditions mentioned in the Return Eligibility section above.

Refund Processing

Refunds will be processed within 7 days after We receive and inspect the returned item. The refund will be issued using the same payment method You used for the purchase.

Refund Deductions

The following deductions may apply to Your refund:

  • Shipping costs (both original delivery and return shipping)
  • Handling fees
  • Restocking fees (10% of the purchase price may be charged for restocking)
  • Any damages or missing parts not due to Our error

Partial Refunds

Partial refunds may be granted in the following cases:

  • Items returned with obvious signs of use
  • Items missing parts or accessories
  • Items damaged due to customer handling

Exchanges

We do not offer direct exchanges. If You wish to exchange an item, please return the original item following Our return process and place a new order for the desired item.

Damaged or Defective Items

If You receive a damaged or defective item, please contact Us within 48 hours of delivery with photos of the damaged item. We will provide instructions for return shipping at Our expense and issue a full refund.

Cancellations

Orders can be cancelled before shipping. Once an order has been shipped, it cannot be cancelled and must follow the return process.

Contact Us

If you have any questions about this Return & Refund Policy, You can contact us:

  • By email: contact@desinaturals.co.in
  • By visiting this page on our website: https://desinaturals.co.in/